Managed Account Coordinator - S2

FedEx Group; Memphis, Northern (TN, KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Paid training

Job summary

FedEx Logistics is hiring for a remote role supporting CBP and PGAs, handling entry processing, documentation, and exception resolution. The position requires a high school diploma or GED and 12 months of brokerage/transportation or customer service experience, with strong communication skills.

Work is remote within 50 miles of a FedEx Logistics office; schedule is fixed (3:00pm–11:30pm CST). Training is provided, and benefits include health/vision/dental insurance and tuition reimbursement.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Excellent communication skills, verbal and written; interact with customers and internal staff at all levels.

Responsibilities

• Engage with FedEx Trade Networks customers to facilitate fast, accurate, and compliant transactions with CBP and PGAs.
• Facilitate entry processing, pre-arrival and post-arrival exception resolution.
• Prepare, analyze, and/or submit documentation to CBP and PGAs.
• Develop and maintain relationships with customer front-line personnel.
• Support Account Administrators with account management activities (exception logs, spreadsheets).
• Research and resolve customer billing issues.
• Coordinate post-entry activities on the customer’s behalf.
• Manage the entry verification process.
• Sort and assign department workload.
• Access clients' external systems as necessary.
• Produce operational trend reports.
• Maintain general knowledge of FedEx products and services.

Skills

Customer service

Communication

Problem solving

Detail oriented

Independent work

Time management

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs)

Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

Prepare, analyze, and/or submit documentation to CBP and PGAs

Develop and maintain a strong relationship with customer's front-line personnel

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform route cause analysis as directed by the Account Administrator.

Research and resolve customer billing issues

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process.

Sort and assign department workload

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services

Performs other duties as assigned

Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written

Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work

Ability to work independently with minimum supervision. Detail oriented.

Preferred Qualifications: This is a remote position; however, candidates must reside within 50 miles of a FedEx Logistics (FXL) office. Monday-Friday 3:00pm - 11:30pm CST/Please note: There is no flexibility with this schedule.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Typical starting rate: $24.65

Additional Details:

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.