Hybrid Accounts & Customs Compliance Coordinator

FedEx Group; Tennessee; Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Insurance

Retirement Plan

Tuition Reimbursement

Job summary

FedEx Logistics is seeking a detail‑oriented professional to handle entry processing, cage functions, and regulatory compliance. You will act as the main liaison between FedEx Express and FTN for shipment issues and perform audits and tracking of corrective actions.

The role requires HS diploma/GED, 1 year-plus in brokerage/transportation or related customer service, and strong communication skills. Hybrid onsite role with health, retirement, and tuition reimbursement benefits offered.

Qualifications

• HS Diploma or GED required.
• Three (3) years of business experience required, including two (2) years of related experience preferred.
• Knowledge of CBP and OGA regulations and tariff schedules, general import procedures and systems preferred.
• Ability to work in a time sensitive environment with a high level of accuracy and productivity.
• Excellent computer skills with the ability to work in a Windows environment.
• Strong communication skills, verbal and written.

Responsibilities

• Provide entry services and cage functions to secure timely, accurate release of shipments per CBP and OGA regulations.
• Serve as the primary link between FedEx Express and FTN for account/shipment issues; complete audits and track corrective actions.
• Correspond with shippers, clients, and government agencies to resolve issues risking liquidated damages or duty.
• Research and write claims with CBP on behalf of FTN, FedEx, and customers to resolve duties and valuation issues.
• Obtain refunds or tender duties and process in FTN online billing, and gather information for reports and trend analysis.

Skills

Strong communication skills

Attention to detail

Time management

MS Office

Outlook

Education

High school diploma/GED

Tools

MS Office

Outlook

Job description

FedEx Logistics is seeking a detail‑oriented professional to handle entry processing, cage functions, and regulatory compliance. You will act as the main liaison between FedEx Express and FTN for shipment issues and perform audits and tracking of corrective actions.

The role requires HS diploma/GED, 1 year-plus in brokerage/transportation or related customer service, and strong communication skills. Hybrid onsite role with health, retirement, and tuition reimbursement benefits offered.