Remote Customer Service Pro with Inbound Support & Upsell

Talentify; Meridian (ID); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

BYOD

Shift differential

Paid training

Job summary

Five Star Solutions is seeking friendly people to handle high-volume inbound calls from customers about goods and services for our client, delivering quality service with a professional attitude. This BYOD, remote position requires your own equipment and a quiet workspace.

The role covers debit card inquiries, orders, and balances, with shift options 7:00am–7:00pm CST, paid training, and a 20–40 hour weekly schedule. A background check will be conducted; applicants must be 18+.

Qualifications

• 3–6 months customer service experience preferred.
• 3–6 months call center or office background a plus.
• Basic computer skills.
• Able to work independently.
• Strong phone and verbal communication with active listening.
• Must be 18 years of age.
• Background check required by state and federal laws.

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Phone skills

Active listening

Verbal communication

Independent

Must be 18+

Job description

Five Star Solutions is seeking friendly people to handle high-volume inbound calls from customers about goods and services for our client, delivering quality service with a professional attitude. This BYOD, remote position requires your own equipment and a quiet workspace.

The role covers debit card inquiries, orders, and balances, with shift options 7:00am–7:00pm CST, paid training, and a 20–40 hour weekly schedule. A background check will be conducted; applicants must be 18+.