Remote Customer Support Specialist

ConServe; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

ConServe is seeking a Customer Service Associate to join our remote team. You will initiate first-party calls, gather information, and resolve issues for consumer accounts on behalf of our clients.

This role requires strong communication, attention to detail, and ability to work Monday through Friday 9:00 AM to 6:00 PM EST. Spanish language skills are a plus, and proficiency with Word, Excel, and email is preferred.

Qualifications

• High School Diploma or GED required.
• Ability to work Monday through Friday, 9:00 AM EST to 6:00 PM EST.
• Fluent in conversational English; Spanish a plus.

Responsibilities

• Act as client’s representative by initiating outbound calls to consumers to build rapport and resolve issues.
• Gather information from consumers to determine financial situation and solutions.
• Document consumer accounts accurately using forms and codes.
• Obtain proper documentation from consumers and follow up as needed.
• Meet daily, weekly and monthly account penetration goals set by management.

Skills

Customer service

Verbal communication

English proficiency

Spanish a plus

Attention to detail

Time management

Confidentiality

Remote work readiness

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

ConServe Database Systems

Email client

Job description

ConServe is seeking a Customer Service Associate to join our remote team. You will initiate first-party calls, gather information, and resolve issues for consumer accounts on behalf of our clients.

This role requires strong communication, attention to detail, and ability to work Monday through Friday 9:00 AM to 6:00 PM EST. Spanish language skills are a plus, and proficiency with Word, Excel, and email is preferred.