Bilingual Customer Care Specialist - Remote

Group O, Inc.; Northern (KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Flexible Spending Accounts

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O is seeking a bilingual (English/Spanish) Call Center Customer Service Representative to provide efficient, courteous responses to customer questions and concerns.

In this remote role based in the United States, you will handle inquiries, process orders, manage accounts, and collaborate with sales and technical support to deliver exceptional service while maintaining accuracy and confidentiality.

Qualifications

• High School Diploma required.
• Basic customer service and phone handling experience preferred.
• Strong verbal communication and listening skills, with empathy.

Responsibilities

• Receive and respond to customer inquiries via phone and email.
• Provide accurate information, resolve issues, and process orders.
• Maintain knowledge of products, pricing, and promotions.
• Document interactions in systems and generate reports as needed.
• Collaborate with sales, marketing, and technical support for escalated inquiries.

Skills

Verbal communication

Active listening

Problem solving

Data entry

Adaptability

Confidentiality

Education

High School Diploma

Tools

Basic computer applications

Job description

Group O is seeking a bilingual (English/Spanish) Call Center Customer Service Representative to provide efficient, courteous responses to customer questions and concerns.

In this remote role based in the United States, you will handle inquiries, process orders, manage accounts, and collaborate with sales and technical support to deliver exceptional service while maintaining accuracy and confidentiality.