Remote Customer Support Specialist — Shopify & Returns (US Hours)

Frontier; United States; Remote; USD 7,200 - 9,300; Full time

Job summary

Frontier is hiring a customer support specialist to assist TVP customers across brands with clear, empathetic responses. The role includes refunds, returns, order updates, and inventory adjustments, while working U.S. shift hours from a remote setup in India.

You should have at least two years in customer support, preferably in retail or e-commerce, plus strong Google Sheets and Shopify experience. Excellent written communication and problem-solving skills are essential.

Qualifications

• At least two years in customer support, ideally in retail or e-commerce.
• Strong working knowledge of Google Sheets and hands-on Shopify experience.
• Excellent written communication and problem-solving skills.

Responsibilities

• Support TVP customers across brands with refunds, returns, order updates, and inventory adjustments.
• Handle refunds, returns, order updates, and inventory adjustments.
• Work U.S. shift hours from a remote setup in India.

Skills

Customer support

Tools

Google Sheets

Shopify

Job description

Frontier is hiring a customer support specialist to assist TVP customers across brands with clear, empathetic responses. The role includes refunds, returns, order updates, and inventory adjustments, while working U.S. shift hours from a remote setup in India.

You should have at least two years in customer support, preferably in retail or e-commerce, plus strong Google Sheets and Shopify experience. Excellent written communication and problem-solving skills are essential.