Customer Support Specialist (Retail Operations) (Fully Remote)

Frontier; United States; Remote; USD 7.200 - 9.300; Vollzeit

Zusammenfassung

Frontier is hiring a customer support specialist to assist TVP customers across brands with clear, empathetic responses. The role includes refunds, returns, order updates, and inventory adjustments, while working U.S. shift hours from a remote setup in India.

You should have at least two years in customer support, preferably in retail or e-commerce, plus strong Google Sheets and Shopify experience. Excellent written communication and problem-solving skills are essential.

Qualifikationen

• At least two years in customer support, ideally in retail or e-commerce.
• Strong working knowledge of Google Sheets and hands-on Shopify experience.
• Excellent written communication and problem-solving skills.

Aufgaben

• Support TVP customers across brands with refunds, returns, order updates, and inventory adjustments.
• Handle refunds, returns, order updates, and inventory adjustments.
• Work U.S. shift hours from a remote setup in India.

Kenntnisse

Customer support

Tools

Google Sheets

Shopify

Jobbeschreibung

• Support TVP customers across multiple brands with clear, empathetic responses.
• Handle refunds, returns, order updates, and inventory adjustments.
• Work U.S. shift hours from a remote setup in India.

What You Have:

• At least two years in customer support, ideally in retail or e-commerce.
• Strong working knowledge of Google Sheets and hands-on Shopify experience.
• Excellent written communication and problem-solving skills.
• Compensation is 7-9 LPA depending on experience.
• You will work U.S. shift hours (non-negotiable).
• This is a fully remote role based in India.

Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is part of the Fresh Prints family, a fully remote 150-person company with most of the team based in India and the Philippines.