US Customer Service Specialist (Voice Process) - Remote

Pete Organics; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Pete Organics is seeking a customer-focused specialist to handle phone and support tickets for our US-based eCommerce store. This remote role requires delivering excellent service while resolving issues related to orders and shipments.

You will manage calls, emails, and chats with US customers, maintain timely follow-ups, and uphold professional communication. The position offers a flexible schedule with a night shift and remote work from a quiet home setup.

Qualifications

• 2+ years of international voice support experience with US/Canadian customers.
• Excellent spoken English and communication skills.
• Comfortable with fixed night shift (7:00 PM–4:00 AM IST).
• Ability to quickly learn new software and tools.
• Quiet home workspace with reliable high-speed internet.

Responsibilities

• Handle inbound and outbound calls with US customers.
• Resolve queries related to orders, tracking, cancellations, returns, and damages.
• Manage email/chat/helpdesk tickets as required.
• Maintain professional communication and a high level of customer service.

Skills

Voice support

English proficiency

Active listening

Communication

Night shift readiness

Software learning

Home office setup

Tools

Shopify

Zendesk

Freshdesk

Gorgias

Aircall

RingCentral

Job description

We are looking for an articulate and customer-focused specialist to handle phone and support tickets for our US-based eCommerce store. This remote role involves assisting customers with orders and proactively following up to resolve issues.

Key Responsibilities

• Handle inbound and outbound calls with US customers.
• Resolve queries related to orders, tracking, cancellations, returns, and damages.
• Manage email/chat/helpdesk tickets as required.
• Maintain professional communication and a high level of customer service.

Requirements

• 2+ years of international voice support experience with US/Canadian customers.
• Excellent spoken English, active listening, and communication skills.
• Comfortable working a fixed night shift (7:00 PM 4:00 AM IST).
• Ability to quickly learn new software and tools.
• Quiet home workspace and reliable high-speed wired internet.

Preferred: Women Candidates

Experience with Shopify, Zendesk, Freshdesk, Gorgias, Aircall, or RingCentral.

Shopify experience is not mandatory; training will be provided.