Shopify Support Pro - Remote, Flexible PTO & Equity

Fresh Prints LLC; United States; Remote; USD 60.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive salary and equity packages

Flexible vacation and PTO

Zusammenfassung

Frontier is seeking a Shopify Support Advisor to help e-commerce clients understand, use, and troubleshoot our testing platform. You will report to the Support & Implementation Manager and engage with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding experience.

You will handle 20–30 conversations, troubleshoot, and become a product expert to answer questions quickly and accurately, while collaborating with cross-functional teams to improve the platform.

Qualifikationen

• Proven experience in a merchant support or related role.
• Excellent communication and problem-solving skills.
• Enjoy helping people and can think on your feet.
• Able to multitask and manage priorities in a fast-paced environment.
• Experience in e-commerce, SaaS, or analytics is a plus.
• Familiarity with BI tools like Tableau/Looker/SQL is a bonus.
• Comfortable providing weekend support.

Aufgaben

• Deliver best-in-class customer experience by promptly responding to inquiries.
• Troubleshoot issues, identify root causes, and offer solutions or escalate.
• Become a product expert to answer questions quickly and accurately.
• Manage 20–30 open conversations at a time.
• Own follow-ups and ensure tickets are resolved timely.
• Collaborate with internal teams on escalated issues.
• Spot trends and share insights with product, tech, and ops.
• Contribute to internal knowledge sharing and training.

Kenntnisse

Merchant support

Excellent communication

Problem solving

Multitasking

E-commerce SaaS analytics

Tableau

Looker

SQL

Weekend support

Tools

Tableau

Looker

SQL

BI platforms

Jobbeschreibung

Frontier is seeking a Shopify Support Advisor to help e-commerce clients understand, use, and troubleshoot our testing platform. You will report to the Support & Implementation Manager and engage with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding experience.

You will handle 20–30 conversations, troubleshoot, and become a product expert to answer questions quickly and accurately, while collaborating with cross-functional teams to improve the platform.