Shopify Returns Specialist — E-commerce & Inventory

DNAM Brands; Beverly Hills (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

DNAM Brands seeks a detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. You will receive returned shipments from UPS, USPS, and FedEx, verify tracking and order information, and process returns through Shopify, TikTok Shop and Whatnot.

The ideal candidate can work quickly in a fast-paced environment, lift up to 50 pounds, and maintain accurate records while collaborating with internal teams to resolve issues and complete refunds,

Qualifications

• 1 year or more previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred
• Shopify experience is preferred
• Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus
• Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred
• Strong attention to detail and ability to match packages with tracking and order information
• Moderate computer skills and comfort learning new platforms and internal systems
• Strong organizational, time-management, and problem-solving skills
• Ability to work independently while communicating effectively with cross-functional teams
• Dependable, punctual, and able to work efficiently in a fast-paced environment
• Ability to lift up to 50 pounds

Responsibilities

• Receive, sort, and inspect incoming customer returns
• Verify packages against tracking, order, and customer information
• Process returns and update records across e-commerce platforms
• Document and elevate damaged, missing, incorrect, or ineligible items
• Prepare approved merchandise for restocking, transfer, or further review
• Maintain an organized returns area and meet processing timelines
• Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments
• Assist with basic returns reporting and other related duties as assigned

Skills

Attention to detail

Organizational skills

Time management

Problem solving

Independent work

Communication

Physical stamina

Tools

Shopify

TikTok Shop

Whatnot

UPS

USPS

FedEx

Job description

DNAM Brands seeks a detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. You will receive returned shipments from UPS, USPS, and FedEx, verify tracking and order information, and process returns through Shopify, TikTok Shop and Whatnot.

The ideal candidate can work quickly in a fast-paced environment, lift up to 50 pounds, and maintain accurate records while collaborating with internal teams to resolve issues and complete refunds,