Shopify Customer Support & Returns Specialist

MARBELIZ; Richardson (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

MARBELIZ, a women's apparel brand based in Richardson, TX, seeks an experienced Customer Support Specialist with deep Shopify expertise to manage returns, refunds, and customer service for online shoppers.

You will be the primary contact for inquiries via email, live chat, and social channels, handle order processing in Shopify, and coordinate with the warehouse on restocking while maintaining high satisfaction.

Qualifications

• Proven experience in customer support, preferably in e-commerce or fashion/apparel.
• Strong hands-on experience with Shopify (order management, returns, refunds, admin tools).
• Direct experience handling returns, exchanges, refunds, and customer claims.
• Excellent written and verbal communication skills with a customer-first mindset.
• Highly organized, detail-oriented, and able to manage multiple tickets efficiently.
• Ability to work independently while collaborating with a small team.
• Positive, solution-oriented attitude and strong problem-solving skills.
• Must be authorized to work in the United States.
• Experience in fashion is a plus.
• Ability to work on-site in Plano, TX, or Richardson.

Responsibilities

• Respond to customer inquiries via email, live chat, and social channels in a timely, professional manner.
• Resolve order issues, product questions, sizing guidance, shipping updates, and delivery concerns.
• Maintain high customer satisfaction scores and meet response-time SLAs.
• Inspect returns and confirm products are in good condition.
• Pack and label inventory.
• Process returns, exchanges, and refunds through Shopify and related systems.
• Investigate and resolve issues related to damaged, defective, or incorrect items.
• Coordinate with the warehouse/fulfillment team on return authorizations and restocking.
• Document and track claims, elevate when necessary, and ensure fair resolution.
• Manage day-to-day order processing, edits, cancellations, and fulfillment updates within Shopify.
• Monitor inventory levels, product listings, and order status.
• Assist with basic product content updates and troubleshooting on the Shopify store.
• Cross-functional support with logistics, marketing, and operations teams.
• Identify recurring issues and provide feedback to reduce returns and improve processes.

Skills

Customer support

E-commerce

Shopify

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Shopify

Job description

MARBELIZ, a women's apparel brand based in Richardson, TX, seeks an experienced Customer Support Specialist with deep Shopify expertise to manage returns, refunds, and customer service for online shoppers.

You will be the primary contact for inquiries via email, live chat, and social channels, handle order processing in Shopify, and coordinate with the warehouse on restocking while maintaining high satisfaction.