Remote Customer Service Specialist - Billing & Support

GC Services Limited Partnership; Huntington (WV); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix seeks a customer service specialist to handle calls about electric services, explain billing details, and guide customers to suitable payment options and assistance programs. You will document interactions, strive for first-call resolution, and promote additional services when appropriate.

The role emphasizes empathy, clear communication, and a professional image, with training provided and full-time, non-seasonal status. Remote work setup is required with reliable internet.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• 1 year of call center experience preferred.
• Excellent customer service experience.
• Strong written and verbal communication skills.
• Natural ability to empathize with customers.
• Ability to project and convey a positive, professional image.

Responsibilities

• Respond to incoming customer calls regarding their electric services.
• Educate customers on billing details including charges, payment options, and assistance programs.
• Provide accurate information and solutions to customers, aiming for high satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to offer additional services or upgrades.

Skills

Customer service

Communication

Empathy

Adaptability

Research skills

Confidentiality

Education

High School Diploma or GED

Tools

Typing

Mouse skills

Windows OS

Job description

InteLogix seeks a customer service specialist to handle calls about electric services, explain billing details, and guide customers to suitable payment options and assistance programs. You will document interactions, strive for first-call resolution, and promote additional services when appropriate.

The role emphasizes empathy, clear communication, and a professional image, with training provided and full-time, non-seasonal status. Remote work setup is required with reliable internet.