Customer Service Representative - Remote

GC Services Limited Partnership d/b/a InteLogix; Huntington (WV); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring for a remote, full-time customer service associate. You will respond to calls about electric/gas services, explain billing, provide options and assistance, and strive for first-call resolution while maintaining professionalism.

You will educate customers, manage accounts, and document interactions. Must have 1 year of customer service and be adaptable, with excellent communication and confidentiality.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience is required.
• 1 year of call center experience is preferred.
• Excellent customer service experience.
• Strong written and verbal communication skills.
• Natural ability to empathize with customers.
• Ability to project and convey a positive, concerned, and professional image to customers.
• Ability to be adaptable and quickly adjust to change.
• Must be able to conduct research efficiently and effectively while working within specific time constraints.
• Adhere to policies and procedures.
• Adhere to work schedule and punctuality requirements.
• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
• Must be able to maintain a high level of confidentiality in dealing with customer information.
• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism.

Responsibilities

• Respond to incoming customer calls regarding their electric and gas services.
• Educate customers on billing details including explaining charges, payment options, and available assistance programs.
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add additional services or upgrades that align with customer needs.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
• Perform additional duties as required by management.

Skills

Excellent customer service

Strong written and verbalcommunication

Empathy for customers

Positive professional image

Adaptability

Research skills

Punctuality

Policy adherence

Time management

Typing speed

Windows basics

Confidentiality

Education

High School Diploma or GED

Job description

Pay rate: $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigate, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What's in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities:

• Respond to incoming customer calls regarding their electric and gas services
• Educate customers on billing details including explaining charges, payment options, and available assistance programs
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
• Focus on first call resolution with each customer
• Identify opportunities to add additional services or upgrades that align with customer needs
• Assist customers with account management, including updates to personal information and services
• Document customer interactions in the call tracking system
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Perform additional duties as required by management

Qualifications:

• High School Diploma or GED is required
• 1 year of customer service experience is required
• 1 year of call center experience is preferred
• Excellent customer service experience
• Strong written and verbal communication skills
• Natural ability to empathize with customers
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct research efficiently and effectively while working within specific time constraints
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Work at home requirements:

• Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable)
• Download speed must be 10 Mbps or higher
• Upload speed must be 5 Mbps or higher
• Dedicated workspace that is in a quiet and distraction free environment

InteLogix will provide a computer to use for the duration of the position

Must have personal device for 2 factor authentication

All job offers are contingent upon completion of drug and background checks

InteLogix is an equal opportunity employer: M/F/Disabled/Vet

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.