Healthcare Benefits Outreach Coordinator

Conduent; Hamilton Township (NJ); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

Paid time off

Paid training

Employee discount program

Career growth opportunities

Inclusive work environment

Descripción de la vacante

Conduent seeks a Field Health Benefits Coordinator in Hamilton, NJ to serve as a liaison between the NJ FamilyCare program and the community. You will deliver presentations, provide clear information about benefits, enrollment, and eligibility, and assist beneficiaries with applications and determinations.

You will report to the Outreach Supervisor and conduct outreach in office, call center, and community settings, including some evening and weekend events, with a focus on helping diverse

Formación

• Associate degree from an accredited college or university.
• Two (2) minimum experience in the healthcare field.
• Knowledge of Medicaid and managed care programs.
• Experience working with people representing diverse backgrounds is preferred.

Responsabilidades

• Assist walk-in and telephone customers with completing new and renewal applications, HMO selection forms and answers questions about the program.
• Conducts presentations to educate consumers about NJFC and the benefits of managed care within an office and call center setting, at Community Based Organizations, community events and home visits with some evening and some weekend events.
• Respond to telephone inquiries and complaints in a call center environment using standard scripts and procedures.
• Enters eligibility information into a web-based computer system and references other NJ-specific databases as appropriate.
• Determine eligibility for NJ FamilyCare according to the NJ FamilyCare regulations/guidelines by reviewing documentation and following procedures; prepare correspondence for missing information as appropriate; make outbound calls to obtain, clarify, or validate information
• Participate in and contribute to the quality improvement process
• Participate in training sessions conducted in Hamilton and at the regional offices.
• Other duties as assigned.

Conocimientos

Medicaid knowledge

Managed care knowledge

Public health basics

Problem solving

Educación

Associate degree

High School Diploma

Descripción del empleo

Conduent seeks a Field Health Benefits Coordinator in Hamilton, NJ to serve as a liaison between the NJ FamilyCare program and the community. You will deliver presentations, provide clear information about benefits, enrollment, and eligibility, and assist beneficiaries with applications and determinations.

You will report to the Outreach Supervisor and conduct outreach in office, call center, and community settings, including some evening and weekend events, with a focus on helping diverse