Remote Customer Support Specialist - Meaningful Impact

Disabled Veteran Solutions; Town of Texas (WI); Remote; USD 32,000 - 42,000; Full time

Job summary

Disabled Veteran Solutions is seeking a dedicated Inbound Customer Service Representative for a fully remote position. You will serve as the first point of contact, resolving inquiries with calm, clarity, and support from your home office.

Responsibilities include inbound calls, basic tech troubleshooting, appointment scheduling, thorough documentation, and proactive follow-ups to ensure issues are resolved.

Qualifications

• High school diploma or GED required (additional education preferred)
• Remote customer service experience, especially in call-based environments
• Strong verbal communication skills and ability to quickly build rapport
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• Ability to read and follow directions completely
• Ability to complete an extensive credentialing and background check process
• In depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)
• Must be able to read, understand and speak English fluently
• Bilingual English/Spanish encouraged to apply

Responsibilities

• Answering inbound calls and delivering a positive, solution-focused customer experience
• Assisting with basic technical troubleshooting and creating support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

Skills

Strong verbal communication

Remote customer service experience

Tech troubleshooting

Follow instructions

English fluency

Bilingual English/Spanish

Team remote collaboration

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions is seeking a dedicated Inbound Customer Service Representative for a fully remote position. You will serve as the first point of contact, resolving inquiries with calm, clarity, and support from your home office.

Responsibilities include inbound calls, basic tech troubleshooting, appointment scheduling, thorough documentation, and proactive follow-ups to ensure issues are resolved.