Fully Remote Customer Service Agent

Disabled Veteran Solutions; Tennessee; Remote; USD 32,000 - 42,000; Full time

Job summary

Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support individuals accessing government-based programs. You will handle calls, troubleshoot basics, and document interactions while maintaining a calm, solution-focused approach.

The role emphasizes independent work within a remote team, with structured onboarding and a schedule that spans 8:00 AM to 8:00 PM EST, Monday through Friday.

Qualifications

• High school diploma or GED required; additional education preferred.
• Remote customer service experience is valued, especially in call-based environments.
• Strong verbal communication skills and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently and follow directions.

Responsibilities

• Answer inbound calls and deliver a positive customer experience.
• Assist with basic technical troubleshooting and create support tickets as needed.
• Schedule appointments at designated service locations and document interactions.
• Conduct follow-up calls to ensure issues are resolved and customers are informed.

Skills

Remote customer service

Verbal communication

Troubleshooting basics

Read and follow directions

Credentialing process

Microsoft Teams / Outlook / Word

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)

At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.

We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.

This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.

Training

• Training: First two weeks (structured onboarding to set you up for success)
• Training Schedule: 9:00 AM – 4:30 PM EST

What You'll Be Doing

You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.

Responsibilities include:

• Answering inbound calls and delivering a positive, solution-focused customer experience
• Assisting with basic technical troubleshooting and creating support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

What We're Looking For

We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.

Required qualifications:

• High school diploma or GED required (additional education preferred)
• Prior remote customer service experience, especially in call-based environments
• Strong verbal communication skills and ability to quickly build rapport
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• Ability to read and follow directions completely
• Ability to complete an extensive credentialing and background check process
• In Depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)
• Must be able to read, understand and speak English fluently

Preferred:

• Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

To set you up for success at home:

• Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
• Private, distraction-free workspace
• Ability to navigate computer systems efficiently

Schedule

• Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday
• You will be provided a full-time schedule, 8-hour workday within the available window
• Consistent attendance and reliability are essential for success in this role
• Schedules are structured to support both business needs and work-life balance

Why Join DVS?

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

But beyond the credentials, here's what makes DVS different:

• A fully remote role-work where you're most comfortable and productive
• A supportive, team-driven environment where people actually help each other succeed
• Meaningful work that supports Veterans, military families, and communities nationwide
• A culture that values reliability, respect, and growth
• Real opportunities for career advancement
• A workplace where your work has purpose-not just tasks

At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together.

A pre-employment drug screening and criminal background check are required prior to employment.