Remote Customer Support Specialist (LATAM)

Geeks on Site; United States; A distancia; USD 4500 - 6700; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

15 days PTO per annum

Remote work LATAM

Descripción de la vacante

Geeks on Site is seeking a remote Customer Support Representative to handle high volumes of calls, provide product and service information, and resolve issues with active listening and problem-solving.

This full-time, work-from-home role requires B2 English, a high school diploma, CRM experience, and flexibility to work 7am–12am EST, six days a week, from LATAM.

The position includes paid training, 15 days PTO per year, and opportunity to grow with a US-based tech services leader.

Formación

• High school diploma or equivalent.
• Excellent verbal communication; B2 English proficiency required.
• 6 days per week availability, within 7am–12am EST.
• Willing to provide Police Record from your country of residence and a copy of your ID.
• Experience as a Customer Representative is preferred but not required.
• Computer literacy and experience with CRM systems.

Responsabilidades

• Answer a high volume of inbound calls from customers in a professional and friendly manner.
• Listen actively, identify customer needs, and provide accurate information or solutions.
• Follow call scripts and company guidelines to ensure consistent service quality.
• Escalate complex technical issues to the appropriate team when necessary.
• Maintain accurate and organized call logs in our system.
• Multitask efficiently while navigating multiple systems and tools.
• Provide a Police Record from your country of residence and a copy of the ID.
• Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST.

Conocimientos

Customer service

Active listening

CRM systems

B2 English

Educación

High school diploma or equivalent

Descripción del empleo

Geeks on Site is seeking a remote Customer Support Representative to handle high volumes of calls, provide product and service information, and resolve issues with active listening and problem-solving.

This full-time, work-from-home role requires B2 English, a high school diploma, CRM experience, and flexibility to work 7am–12am EST, six days a week, from LATAM.

The position includes paid training, 15 days PTO per year, and opportunity to grow with a US-based tech services leader.