Remote Customer Success Engineer - LatAm (SaaS)

mercor

San Francisco (CA)

Hybrid

MXN 734,000 - 918,000

Full time

14 days+

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Job summary

Mercor is seeking a Customer Success Engineer for the LatAm region to join our remote team on a contract basis. You will respond to queries, triage issues, and guide talent through our platform while maintaining a consistently positive tone in English.

The role involves analyzing telemetry data, debugging web applications, and building clear documentation to help users. Prior SaaS support experience is expected, with strong communication skills and a technical background.

Qualifications

Degree in Computer Science, Software Engineering, or related technical field.
Experience supporting customers on web applications (React, Node, Flask, Next.js).
Experience using SaaS-based product support.

Responsibilities

Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
Consolidate insights and make recommendations about product areas needing improvement.
Build talent-facing documentation to address common questions in our support queue.
Maintain enthusiasm and positivity while writing replies in near-perfect English.