Customer Service Representative - Remote - GOS

Geeks on Site; United States; Remote; USD 4,500 - 6,700; Full time

Benefits offered by this job

Paid training

15 days PTO per annum

Remote work LATAM

Job summary

Geeks on Site is seeking a remote Customer Support Representative to handle high volumes of calls, provide product and service information, and resolve issues with active listening and problem-solving.

This full-time, work-from-home role requires B2 English, a high school diploma, CRM experience, and flexibility to work 7am–12am EST, six days a week, from LATAM.

The position includes paid training, 15 days PTO per year, and opportunity to grow with a US-based tech services leader.

Qualifications

• High school diploma or equivalent.
• Excellent verbal communication; B2 English proficiency required.
• 6 days per week availability, within 7am–12am EST.
• Willing to provide Police Record from your country of residence and a copy of your ID.
• Experience as a Customer Representative is preferred but not required.
• Computer literacy and experience with CRM systems.

Responsibilities

• Answer a high volume of inbound calls from customers in a professional and friendly manner.
• Listen actively, identify customer needs, and provide accurate information or solutions.
• Follow call scripts and company guidelines to ensure consistent service quality.
• Escalate complex technical issues to the appropriate team when necessary.
• Maintain accurate and organized call logs in our system.
• Multitask efficiently while navigating multiple systems and tools.
• Provide a Police Record from your country of residence and a copy of the ID.
• Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST.

Skills

Customer service

Active listening

CRM systems

B2 English

Education

High school diploma or equivalent

Job description

About Us

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems.

Job Overview

This is a full-time, work from home position and you’ll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

Responsibilities

• Answer a high volume of inbound calls from customers in a professional and friendly manner.

• Listen actively, identify customer needs, and provide accurate information or solutions.

• Follow call scripts and company guidelines to ensure consistent service quality.

• Escalate complex technical issues to the appropriate team when necessary.

• Maintain accurate and organized call logs in our system.

• Multitask efficiently while navigating multiple systems and tools.

• Excellent verbal communication - B2 english proficiency is required

• High school diploma or equivalent.

• Customer Representative experience preferred but not required.

• Computer literacy and experience with CRM systems.

• Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST.

• Provide a Police Record from your country of residence

• A copy of the ID

Equipment Requirements

• A laptop or desktop computer (Windows 10/11, MAC are not compatible with our system)
• Minimum 8 GB RAM (16 GB recommended for optimal performance)
• Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5)
• SSD 250 GB Min
• USB headset with noise-canceling microphone
• Energy and Internet stability (At least 50Mbps internet speed)
• Able to connect to ethernet.

Connectivity

• Minimum 25 Mbps download / 10 Mbps upload

• Wired (Ethernet) connection strongly preferred over Wi-Fi

• Competitive pay $400 – $600 monthly payment (based on experience/location).

• Paid training program.

• 15 days PTO per annum.

• Work remotely from anywhere in LATAM.

• Opportunity to grow with a U.S.-based company leading in tech services.

• Fast-paced, dynamic environment where your impact is recognized.