Remote Customer Support Specialist (Indiana)

Gilder Search Group; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Gilder Search Group is seeking Remote Customer Support Representatives in Indianapolis, Indiana. Ideal candidates should have at least two years of call center experience and be able to manage 80 to 100+ calls daily. Responsibilities include managing incoming calls, assessing client needs, and maintaining records. Candidates must possess excellent communication skills and a strong customer orientation. An Associate's degree is highly desirable. Join a team focused on exceptional client service.

Qualifications

• 1-2 years experience as a Customer Support Representative in a phone support role.
• Working knowledge of computers.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess clients’ needs to achieve satisfaction.
• Build sustainable relationships with clients through open communication.
• Provide accurate information using the right methods/tools.
• Keep records of client interactions and process accounts.

Skills

Strong phone contact handling skills

Customer orientation

Excellent communication skills

Ability to multi-task

Patient and empathetic

Education

Associate’s degree

Tools

MS Office

Job description

Gilder Search Group is seeking Remote Customer Support Representatives in Indianapolis, Indiana. Ideal candidates should have at least two years of call center experience and be able to manage 80 to 100+ calls daily. Responsibilities include managing incoming calls, assessing client needs, and maintaining records. Candidates must possess excellent communication skills and a strong customer orientation. An Associate's degree is highly desirable. Join a team focused on exceptional client service.