Remote Credit Union Client Support Specialist

Location Services; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Location Services in Indianapolis, IN is seeking a Credit Union Client Team Representative to resolve client and debtor requests via phone and email, with remote work option for those outside Indiana. You will support inquiries, update client information, and escalate as needed while delivering exceptional service.

This full-time role requires an associates degree or equivalent, at least one year in call center or customer service, and proficiency with Microsoft Office; strong communication and

Qualifications

• Associates Degree or equivalent from a two-year college or technical school.
• At least one year of call center, customer service or industry-related experience required.
• Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel

Responsibilities

• Support and fulfill client and debtor requests via company phone system (Jive)
• Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team
• Support and fulfill client requests received via assignment system utilizing company system of record and email process.
• Provide initial review of new addresses provided by client to determine if action is needed
• Communicate with our clients in clear and precise manner to focused on request fulfillment
• Communicate results and areas of opportunity to leadership
• Provide daily, weekly, and monthly reporting to management
• Must possess a professional phone demeanor
• Excellent written and verbal communication skills
• Ability to work in an ever-changing environment focused on providing exceptional service
• Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects

Skills

Customer service

Communication

Phone demeanor

Data entry

Research

Education

Associates Degree or equivalent

Tools

Microsoft Office

Outlook

PowerPoint

Word

Excel

Job description

Location Services in Indianapolis, IN is seeking a Credit Union Client Team Representative to resolve client and debtor requests via phone and email, with remote work option for those outside Indiana. You will support inquiries, update client information, and escalate as needed while delivering exceptional service.

This full-time role requires an associates degree or equivalent, at least one year in call center or customer service, and proficiency with Microsoft Office; strong communication and