Insurance Customer Support Specialist - Call Center

Direct Staffing Inc; Indianapolis (IN); On-site; USD 21,352; Full time

Job summary

A reputed staffing agency in Indianapolis, IN, is looking for Customer Service Representatives to assist clients in a call center environment. Your role will involve responding to customer inquiries about insurance benefits via phone and email. Ideal candidates should have prior customer service experience and the ability to work flexible hours. This role offers a $15.50 per hour pay rate and a chance for permanent employment after a 4-month contract.

Qualifications

• One year of Customer Service experience.
• Call Center experience is preferred.
• Basic computer knowledge.

Responsibilities

• Respond to customer questions via telephone and written correspondence.
• Analyze problems and provide information/solutions.
• Document inquiry outcomes for accurate tracking.

Skills

Customer service skills

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Computer systems

Job description

A reputed staffing agency in Indianapolis, IN, is looking for Customer Service Representatives to assist clients in a call center environment. Your role will involve responding to customer inquiries about insurance benefits via phone and email. Ideal candidates should have prior customer service experience and the ability to work flexible hours. This role offers a $15.50 per hour pay rate and a chance for permanent employment after a 4-month contract.