Remote-Ready Customer Service Specialist

TechDigital Group; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading tech firm located in Indianapolis seeks a Customer Service Representative to manage customer inquiries, handle order processes, and resolve complaints. Ideal candidates will possess a bachelor's degree or higher, have robust problem-solving abilities, and excellent communication skills. Experience with the SAP system is preferred. You will work closely with customers and various departments to ensure satisfaction and continuous improvement in service delivery.

Qualifications

• Bachelor's degree or higher preferred.
• Two years of experience in customer service.
• Six years of experience for high school diploma holders.

Responsibilities

• Liaise with customers and handle inquiries.
• Manage the customer order process.
• Resolve non-routine customer complaints.
• Participate in cross-functional teams.

Skills

Problem solving without supervision

Proactive mindset in communication

Excellent oral and written communication

Ability to resolve conflicts effectively

Quick learner in a remote environment

SAP system experience

Education

Bachelor's degree or higher

High school diploma/GED and relevant experience

Job description

A leading tech firm located in Indianapolis seeks a Customer Service Representative to manage customer inquiries, handle order processes, and resolve complaints. Ideal candidates will possess a bachelor's degree or higher, have robust problem-solving abilities, and excellent communication skills. Experience with the SAP system is preferred. You will work closely with customers and various departments to ensure satisfaction and continuous improvement in service delivery.