Customer Support Representative (Call Center Experience ONLY)

Gilder Search Group; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Gilder Search Group is seeking Remote Customer Support Representatives in Indianapolis, Indiana. Ideal candidates should have at least two years of call center experience and be able to manage 80 to 100+ calls daily. Responsibilities include managing incoming calls, assessing client needs, and maintaining records. Candidates must possess excellent communication skills and a strong customer orientation. An Associate's degree is highly desirable. Join a team focused on exceptional client service.

Qualifications

• 1-2 years experience as a Customer Support Representative in a phone support role.
• Working knowledge of computers.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess clients’ needs to achieve satisfaction.
• Build sustainable relationships with clients through open communication.
• Provide accurate information using the right methods/tools.
• Keep records of client interactions and process accounts.

Skills

Strong phone contact handling skills

Customer orientation

Excellent communication skills

Ability to multi-task

Patient and empathetic

Education

Associate’s degree

Tools

MS Office

Job description

We are looking for onshore Remote Customer Support Representatives with at least two years of Call Center Experience and the ability to handle 80 to 100+ calls per day to serve on a team supporting the State of Indiana. Ideal candidates are genuinely excited to helps clients. The Customer Support Representative will act as a liaison, provide services information, answer questions and resolve any emerging problems clients might face with accuracy and efficiency. The successful candidate must also have excellent communication skills, both written and oral.

Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with clients through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of client interactions, process client accounts and file documents
• Follow communication procedures, guidelines, and policies

Education/Experience:

• Working knowledge of computers, MS office, etc.
• 1-2 years working as a Customer Support Representative in a phone support role
• Minimum of an Associate’s degree highly desirable

Skills Needed:

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Patient, empathetic, and passionately communicative