Remote Customer Support Specialist I — Growth & Impact

MassMutual Ventures; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

One Inc is seeking a friendly Customer Service Representative to handle customer questions, escalations, and basic troubleshooting or setup. This entry-level role supports insureds, individuals, service providers, and adjusters with claim payments processed by One Inc.

Work hours are 11:00 AM to 8:00 PM EST, with a remote work setup. The team emphasizes professionalism, empathy, and accuracy in documenting customer interactions and payments.

Qualifications

• Entry-level role in customer service/technical support.
• Associates degree or 2+ years relevant experience required.
• Remote work experience preferred.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries across channels.
• Resolve complaints and de-escalate with escalation when needed.
• Keep records of customer interactions and transactions.
• Provide feedback to improve customer service processes.

Skills

Customer service

Communication

Organizational skills

Remote work experience

Microsoft Office (Word/Excel/Outlook)

Education

Associate degree

2+ years relevant experience

Tools

Word

Excel

Outlook

Job description

One Inc is seeking a friendly Customer Service Representative to handle customer questions, escalations, and basic troubleshooting or setup. This entry-level role supports insureds, individuals, service providers, and adjusters with claim payments processed by One Inc.

Work hours are 11:00 AM to 8:00 PM EST, with a remote work setup. The team emphasizes professionalism, empathy, and accuracy in documenting customer interactions and payments.