Customer Service Representative, Work from Home

Job On Remote Online USA; Arlington (TX); Remote; USD 36,000 - 48,000; Full time

Job summary

A remote customer service provider seeks a Customer Service Representative to handle inquiries and assist customers efficiently. The ideal candidate will have a high school diploma and at least two years of recent financial experience. Key responsibilities include maintaining professionalism, resolving complaints, and multi-tasking in a fast-paced environment. This position allows you to work from home and provides a supportive team-oriented atmosphere.

Qualifications

• Must be at least 18 years of age.
• Candidate should be detail oriented.
• 2 years of recent financial experience required.
• Familiarity with CRM systems and practices.

Responsibilities

• Maintain a positive, empathetic, and professional attitude.
• Respond promptly to customer inquiries.
• Resolve customer complaints effectively.
• De-escalate issues and provide professional support to ensure satisfaction.
• Know products and services and keep current records of interactions.

Skills

Excellent communication

Customer orientation

Ability to multi-task

Adaptability

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Customer Service Representative, Work from Home

NOTE: Only for US residence

About the job

The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and possess a strong interest in exceeding expectations.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (i.e., phone, email, chat, etc.).
• Resolve customer complaints and de-escalate situations or escape to team lead or Manager and/or other internal resources necessary.
• Knowledgeable in our products and services.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• 2 years of recent financial experience.
• Familiarity with CRM systems and practices.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center.