Remote Customer Service Specialist - Incident & Intake

School Result; Atlanta (GA); Remote; USD 21,352 - 22,730; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and accident insurance

401(k) and Roth options

Paid parental leave

Educational expense reimbursement

Job summary

A leading insurance services provider is seeking Customer Service Representatives to join their remote team. This full-time position involves engaging with callers, documenting incidents, and providing empathetic support. Candidates should be detail-oriented with customer service experience and must have a high school diploma or GED. The role offers competitive pay between $15.50 and $16.50 per hour, with flexible schedules and comprehensive benefits starting from day one.

Qualifications

• Minimum 1 year of customer service experience.
• Quiet, secure home office/workspace preferred.
• Typing speed of 35 WPM or higher preferred.

Responsibilities

• Receive incident reports and initiate first notice of loss.
• Engage callers with responsiveness, care, and concern.
• Guide customers through structured interview processes.

Skills

Empathy

Active listening

Strong typing skills

Detail-oriented

Education

High school diploma or GED

Tools

Outlook

MS Office

Genesys phone system

Job description

A leading insurance services provider is seeking Customer Service Representatives to join their remote team. This full-time position involves engaging with callers, documenting incidents, and providing empathetic support. Candidates should be detail-oriented with customer service experience and must have a high school diploma or GED. The role offers competitive pay between $15.50 and $16.50 per hour, with flexible schedules and comprehensive benefits starting from day one.