Remote Customer Service Associate (Entry Level)

One Inc; Folsom (CA); Hybrid; USD 22,000 - 36,000; Full time

Job summary

One Inc, a leading insurer payments provider, is seeking a friendly Customer Service Representative to handle inquiries, escalations, and basic troubleshooting for insureds, service providers, and adjusters. This is an entry-level role focused on customer service and technical support.

The position is remote with hours 11:00 AM to 8:00 PM EST. You will maintain records, communicate across channels, and strive to exceed expectations for every interaction.

Qualifications

• Demonstrates excellent customer service and written/verbal communication.
• Able to respond promptly and accurately to inquiries across channels.
• Detail oriented and capable of following instructions precisely.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries across multiple channels.
• Resolve complaints and de-escalate when necessary with team leads or managers.
• Keep records of customer interactions and transactions.
• Provide feedback on process efficiency and customer satisfaction.

Skills

Customer service

Communication

Microsoft Office

Detail oriented

Education

High school diploma or equivalent

Insurance knowledge preferred

Tools

Word

Excel

Outlook

Job description

One Inc, a leading insurer payments provider, is seeking a friendly Customer Service Representative to handle inquiries, escalations, and basic troubleshooting for insureds, service providers, and adjusters. This is an entry-level role focused on customer service and technical support.

The position is remote with hours 11:00 AM to 8:00 PM EST. You will maintain records, communicate across channels, and strive to exceed expectations for every interaction.