Remote Customer Support Specialist - Entry Level

One Inc; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

One Inc is seeking a friendly Customer Service Representative to handle customer questions, escalations, and guide users through troubleshooting or setup. This entry-level role supports claims payments processing and customer interactions across channels.

The role is remote, with hours 11:00 AM to 8:00 PM EST, requiring strong communication, organization, and a collaborative, customer-focused mindset. Experience in call centers or payments is a plus.

Qualifications

• Associate degree or 2+ years relevant experience.
• Call center experience is preferred.
• Proven remote work experience.
• Insurance or payments experience is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers via phone, email, chat, and other channels.
• Resolve complaints and de-escalate situations or escalate as needed.
• Be knowledgeable about One Inc products and services.
• Keep records of customer interactions and transactions.
• Coordinate with colleagues to resolve issues.
• Provide feedback on process efficiency and customer satisfaction.

Skills

Good computer skills

Customer service

People skills

Organizational skills

Written communication

Verbal communication

Attention to detail

Word/Excel/Outlook

Remote work experience

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

One Inc is seeking a friendly Customer Service Representative to handle customer questions, escalations, and guide users through troubleshooting or setup. This entry-level role supports claims payments processing and customer interactions across channels.

The role is remote, with hours 11:00 AM to 8:00 PM EST, requiring strong communication, organization, and a collaborative, customer-focused mindset. Experience in call centers or payments is a plus.