Remote Healthcare Customer Service Expert

Sagility; United States; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability insurance

FSA

EAP

401(k)

Job summary

BroadPath a Sagility Company is seeking a Healthcare Customer Service Specialist to join our remote team in the United States. You will handle inbound and outbound calls, resolve inquiries, schedule services, and deliver professional, compliant service to members, patients, and providers.

The role requires 1+ year in healthcare or health insurance contact centers, strong communication skills, and a commitment to long-term employment.

Qualifications

• 1+ year of call center customer service handling high call volume.
• 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar).
• Strong verbal and written communication skills.
• Ability to navigate multiple systems and maintain accuracy while handling calls.

Responsibilities

• Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination.
• Provide accurate information about health plan benefits, eligibility, and coverage.
• Schedule, reschedule, and confirm appointments with healthcare providers.
• Process referrals, authorizations, prescription renewals, and other requests.
• Assist members or patients with claims questions, billing inquiries, and account updates.
• Review insurance or plan eligibility and update records in the system.
• Maintain accurate documentation in electronic systems, including EMR or CRM tools.
• Communicate with providers and internal teams via phone, secure messaging, or email.
• Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines.
• Escalate complex issues to the appropriate team or supervisor for resolution.

Skills

Call center experience

Healthcare experience

Communication skills

Remote work

Attention to detail

Education

High School Diploma or equivalent

Job description

BroadPath a Sagility Company is seeking a Healthcare Customer Service Specialist to join our remote team in the United States. You will handle inbound and outbound calls, resolve inquiries, schedule services, and deliver professional, compliant service to members, patients, and providers.

The role requires 1+ year in healthcare or health insurance contact centers, strong communication skills, and a commitment to long-term employment.