Remote Customer Support Specialist | Growth & Training

Wing Assistant; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Performance incentives

Job security and stability

Paid training

Inclusive culture

Upskilling opportunities

100% work-from-home

Supportive team

Career growth

Fun work environment

Holiday & overtime pay

Job summary

Wing Assistant is seeking a Customer Service Representative for a fully remote role in the United States. You will handle inbound/outbound calls, resolve issues, and build lasting customer relationships while maintaining records and following policies.

The role requires at least 1 year of CSR experience, strong English, and proficiency with CRM/VoIP tools. The position supports 100% work-from-home and offers growth opportunities.

Qualifications

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Excellent English communication skills, both written and verbal (at least B2 level).
• Excellent phone, email, and instant messaging communication skills.
• Solid organizational and time management skills.
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP.
• Experience with word-processing software and spreadsheets (e.g., MS Office).
• Knowledge of online calendars and scheduling (e.g., Google Calendar).
• Proactive & confident with keen attention to details.
• Able to work on a graveyard shift.

Responsibilities

• Manage inbound and outbound calls.
• Resolve customer concerns effectively and efficiently.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Ensure customer satisfaction in every interaction.
• Keep records of customer interactions, process and update customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Ad hoc tasks.

Skills

English communication

Phone & email communication

IM communication

Organizational skills

Time management

Tech-savvy

CRM

VoIP

Google Calendar

MS Office

Detail-oriented

Graveyard shift readiness

Tools

CRM

VoIP

MS Office

Google Calendar

Job description

Wing Assistant is seeking a Customer Service Representative for a fully remote role in the United States. You will handle inbound/outbound calls, resolve issues, and build lasting customer relationships while maintaining records and following policies.

The role requires at least 1 year of CSR experience, strong English, and proficiency with CRM/VoIP tools. The position supports 100% work-from-home and offers growth opportunities.