Remote Customer Service Rep — 100% Work-From-Home

Remote; San Francisco (CA); Remote; USD 36,000 - 56,000; Full time

Benefits offered by this job

Paid training

Work from home

Career growth

Inclusive culture

Upskilling opportunities

Job security

Performance incentives

Supportive team

Holiday pay

Flexible schedule

Job summary

Wing is seeking a Customer Service Representative to join a fully remote team serving US-based customers. The role focuses on handling calls, resolving concerns, and building strong relationships with client accounts from anywhere in the US.

Ideal candidates have 1+ year in customer service, excellent English communication, and familiarity with CRM/VoIP tools. This position offers flexible hours (20–40 per week) and competitive salary levels based on experience.

Qualifications

• At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Skills

Customer service

English fluency

Communication skills

Time management

Tech savvy

Tools

CRM

VoIP

Google Calendar

MS Office

Job description

Wing is seeking a Customer Service Representative to join a fully remote team serving US-based customers. The role focuses on handling calls, resolving concerns, and building strong relationships with client accounts from anywhere in the US.

Ideal candidates have 1+ year in customer service, excellent English communication, and familiarity with CRM/VoIP tools. This position offers flexible hours (20–40 per week) and competitive salary levels based on experience.