Remote Customer Service Pro — Growth & Impact

Wing Assistant; United States; Remote; USD 36,000 - 54,000; Part time

Benefits offered by this job

Health Insurance

Paid Training

100% Work-From-Home

Opportunities for Career Growth

Holiday & Overtime Pay

Job summary

Wing Assistant is seeking a Customer Service Representative for a remote role based in the United States. You will handle inbound and outbound calls, resolve customer issues, and maintain strong relationships with clients while ensuring satisfaction in every interaction.

The position requires excellent English communication, proficiency with CRM and VoIP, and strong organizational skills. This is a 100% work-from-home opportunity with paid training and growth potential.

Qualifications

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Excellent English communication skills, both written and verbal (at least B2 level).
• Excellent phone, email, and instant messaging communication skills.
• Solid organizational and time management skills.
• Tech savvy & familiar with CRM and VoIP.
• Experience with word-processing software and spreadsheets (MS Office).
• Knowledge of online calendars and scheduling (Google Calendar).
• Proactive and detail-oriented with strong follow-through.
• Able to work a graveyard shift.

Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, processes and update customer accounts
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Skills

Customer service experience

English communication (B2+)

Phone/email/IM communication

Organization & time management

Tech savvy (CRM, VoIP)

MS Office & calendars

Graveyard shift availability

Tools

CRM software

VoIP systems

Google Calendar

Job description

Wing Assistant is seeking a Customer Service Representative for a remote role based in the United States. You will handle inbound and outbound calls, resolve customer issues, and maintain strong relationships with clients while ensuring satisfaction in every interaction.

The position requires excellent English communication, proficiency with CRM and VoIP, and strong organizational skills. This is a 100% work-from-home opportunity with paid training and growth potential.