Remote AI Customer Support Specialist

OpenKrill; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Fully remote

PTO 4 weeks per year

Annual in-person gathering

Health & Wellness budget

Co-working space budget

Learning budget

Company laptop & equipment

Job summary

EverAI seeks a Customer Support Specialist to be the first point of contact for customers, onboarding and supporting them, resolving inquiries, and advocating for their needs. You will drive satisfaction, retention, and growth in a fast-moving, fully remote team.

Responsibilities include responding to inquiries, troubleshooting, handling billing questions, and escalating technical issues with clarity. The role emphasizes CSAT, quick responses, and ongoing QA.

Qualifications

• Prior experience in customer support or related roles.
• Strong troubleshooting and problem-resolution abilities.
• Fluent English with excellent written and verbal communication.
• Willing to handle NSFW product content.

Responsibilities

• Respond to customer inquiries by email and other channels; resolve on first contact where possible.
• Troubleshoot product issues and explain features clearly with tailored answers.
• Handle billing and subscription questions, including refunds per policy.
• Escalate technical issues with clear details to avoid repetition.

Skills

Customer support

Troubleshooting

Support tools

Tools

Discord

Zendesk

Intercom

Job description

EverAI seeks a Customer Support Specialist to be the first point of contact for customers, onboarding and supporting them, resolving inquiries, and advocating for their needs. You will drive satisfaction, retention, and growth in a fast-moving, fully remote team.

Responsibilities include responding to inquiries, troubleshooting, handling billing questions, and escalating technical issues with clarity. The role emphasizes CSAT, quick responses, and ongoing QA.