Remote Customer Success Specialist — Fundraising Platform

Auctria; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Auctria is a fundraising event platform that has helped raise over $1.25 billion for nonprofits. We're a Canadian remote-first company supporting organizations across North America and growing fast.

Support users via email, chat, and occasional calls; troubleshoot and resolve issues quickly and professionally; help improve internal processes as part of a fully remote team, collaborating with colleagues across time zones.

Qualifications

• Customer support experience with email, chat, and Zoom.
• Tech-savvy with strong communication skills.
• Comfortable with Excel, basic web design, and remote work.

Responsibilities

• Support users via email, chat, and occasional calls.
• Troubleshoot and resolve issues quickly and professionally.
• Help improve internal processes and collaborate with a fully remote team.

Skills

Customer support experience

Communication skills

Tech-savvy

Tools

Excel

Zoom

Email

Chat

Web design basics

Job description

Auctria is a fundraising event platform that has helped raise over $1.25 billion for nonprofits. We're a Canadian remote-first company supporting organizations across North America and growing fast.

Support users via email, chat, and occasional calls; troubleshoot and resolve issues quickly and professionally; help improve internal processes as part of a fully remote team, collaborating with colleagues across time zones.