Remote Customer Support Specialist | Flexible Hours Growth

Path Arc; Compton (CA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance (dental & vision)

Excellent retirement plan

Upward mobility

Flexible hours

Remote work options

Job summary

Path Arc is seeking a customer service representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to quickly solve problems. This role offers remote work options and opportunities for growth within the company.

The position involves handling calls, emails, chats, and scheduling callbacks or appointments while learning procedures and meeting Team goals.

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent communication over the phone and other platforms.
• Basic computer skills and experience.
• Able to multitask and manage time effectively.
• Strong customer focus for positive experience and resolution.

Responsibilities

• Answer and manage incoming calls, emails, chats, and IVR systems.
• Provide product information and help customers with solutions.
• Learn and follow all customer service procedures and policies.
• Strive to meet and exceed personal and team targets.
• Record and organize customer interactions and account changes.
• Upsell when appropriate and schedule callbacks or appointments.

Job description

Path Arc is seeking a customer service representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to quickly solve problems. This role offers remote work options and opportunities for growth within the company.

The position involves handling calls, emails, chats, and scheduling callbacks or appointments while learning procedures and meeting Team goals.