Remote Customer Support Specialist | Flexible Hours

Path Arc; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

Career growth

Flexible hours

Remote work possible

Job summary

Path Arc is seeking a Customer Service Representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to quickly solve problems. You will handle calls, emails, chats, and IVR interactions, learn and follow service procedures, meet team goals, and document all interactions.

Remote work options are available, with a strong emphasis on clear communication and multitasking.

Qualifications

• Previous experience in customer support, client services, sales, or related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution.

Responsibilities

• Answer client inquiries with informative, empathetic guidance to resolve issues quickly.
• Manage incoming calls, emails, chats, and IVR systems.
• Learn and follow all customer service procedures and policies.
• Strive to meet and exceed personal and team targets.
• Record, organize and file customer interactions and account changes.
• Upsell when appropriate.
• Schedule callbacks and appointments to resolve customer needs.

Skills

Communication skills

Active listening

Multitasking

Empathy

Time management

Job description

Path Arc is seeking a Customer Service Representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to quickly solve problems. You will handle calls, emails, chats, and IVR interactions, learn and follow service procedures, meet team goals, and document all interactions.

Remote work options are available, with a strong emphasis on clear communication and multitasking.