Remote Customer Care Pro - Flexible Hours & Growth

Path Arc; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance (dental and vision)

Excellent retirement plan

Upward mobility into other positions

Flexible hours

Remote Position(s) available

Job summary

Path Arc is seeking a Customer Service Representative to answer inquiries, provide product information, and help customers by being informative, empathetic, and quick to resolve issues.

In this role you will handle calls, emails, chats, and IVR interactions, follow procedures, and strive to exceed personal and team targets while maintaining accurate records.

This remote position requires California residency and offers flexible hours and benefits.

Qualifications

• Experience in customer support or related field.
• Strong phone and digital communication skills.
• Ability to learn and follow procedures.
• Ability to meet and exceed targets.
• Proactive problem-solving and empathy.
• Must reside in California.

Responsibilities

• Answer calls, emails, chats, and IVR interactions.
• Provide product information and resolve customer inquiries.
• Record, organize and file customer interactions and account changes.
• Able to upsell if needed.
• Able to schedule callbacks and appointments to resolve needs.
• Strive to meet and go above personal and team target goals.

Skills

Excellent communication

Multitasking

Time management

Active listening

Customer-focused

Job description

Path Arc is seeking a Customer Service Representative to answer inquiries, provide product information, and help customers by being informative, empathetic, and quick to resolve issues.

In this role you will handle calls, emails, chats, and IVR interactions, follow procedures, and strive to exceed personal and team targets while maintaining accurate records.

This remote position requires California residency and offers flexible hours and benefits.