Remote Customer Support Specialist, Flexible Hours

Path Arc; Adelanto (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

Career growth

Flexible hours

Remote work

Job summary

Path Arc is seeking a Customer Service Representative in Adelanto, CA to address client inquiries and provide product information with empathy and accuracy. You will manage calls, emails, chats, and IVR interactions while learning company procedures.

The role requires strong communication, active listening, and a customer-first mindset to resolve issues quickly and effectively. Remote options may be available as part of flexible scheduling.

Qualifications

• Previous experience in customer support or related field.
• Excellent phone and online communication.
• Basic computer skills and ability to multitask.
• Strong time management and prioritization.
• Active listening and clear information relay.
• Customer-focused with problem resolution mindset.

Responsibilities

• Answer client inquiries and provide product information with empathy.
• Handle calls, emails, chats, and IVR systems.
• Learn and follow customer service procedures and policies.
• Strive to meet personal and team targets.
• Record and organize customer interactions and account changes.
• Upsell when appropriate.
• Schedule callbacks and appointments to resolve needs.

Skills

Customer service

Communication

Multitasking

Time management

Active listening

Job description

Path Arc is seeking a Customer Service Representative in Adelanto, CA to address client inquiries and provide product information with empathy and accuracy. You will manage calls, emails, chats, and IVR interactions while learning company procedures.

The role requires strong communication, active listening, and a customer-first mindset to resolve issues quickly and effectively. Remote options may be available as part of flexible scheduling.