Remote Customer Support Specialist - Flexible Hours & Growth

Third Party CS; United States; Remote; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health Insurance (dental and vision)

Excellent retirement plan

Tremendous upward mobility into other?

Flexible hours

Remote Position(s) available (work从)

Job summary

Third Party CS is seeking a customer service representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and quick to resolve issues. You will listen, learn, and resolve inquiries while delivering a positive experience.

The role involves handling calls, emails, and chats, following established procedures, meeting team targets, and offering up-sell opportunities where appropriate. Remote work is available.

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution.
• Remote Position(s) available (work from home).

Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Skills

Customer support experience

Excellent communication

Basic computer skills

Multitasking

Time management

Active listening

Customer-focused

Remote work

Job description

Third Party CS is seeking a customer service representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and quick to resolve issues. You will listen, learn, and resolve inquiries while delivering a positive experience.

The role involves handling calls, emails, and chats, following established procedures, meeting team targets, and offering up-sell opportunities where appropriate. Remote work is available.