Remote Email Support Specialist — Growth & Flexible Hours

Careerscape; United States; On-site; USD 66,000 - 88,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid time off and holidays

Home office equipment stipend

Paid training and onboarding program

Job summary

Careerscape is recruiting on behalf of our client for an entry-level Remote Email Support Specialist to join their fully remote customer care team, enabling you to work from anywhere in the U.S.

You will read and respond to customer emails, triage tickets, and provide clear, empathetic answers using internal knowledge bases. This role suits patient writers who value accuracy and helpful, friendly communication.

Qualifications

• Excellent written communication with strong grammar and spelling.
• Ability to type efficiently and navigate multiple software tools at once.
• Comfortable working independently in a remote, fully digital environment.

Responsibilities

• Respond to customer inquiries via email in a timely, professional, and friendly manner.
• Triage and prioritize incoming support tickets based on urgency and complexity.
• Research customer issues using internal documentation and knowledge base articles.
• Escalate complex issues to senior support staff or relevant departments.
• Maintain accurate records of customer interactions in the ticketing system.
• Follow brand voice and tone guidelines in all written communication.
• Identify recurring customer issues and report trends to the support team lead.
• Meet daily and weekly response time and quality goals.
• Assist in updating and improving help center articles and canned responses.
• Collaborate with teammates across chat and internal channels to resolve customer needs.

Skills

Written communication

Attention to detail

Remote work discipline

Typing speed

Education

High school diploma

Tools

Ticketing system

Job description

Careerscape is recruiting on behalf of our client for an entry-level Remote Email Support Specialist to join their fully remote customer care team, enabling you to work from anywhere in the U.S.

You will read and respond to customer emails, triage tickets, and provide clear, empathetic answers using internal knowledge bases. This role suits patient writers who value accuracy and helpful, friendly communication.