Remote Customer Care Specialist — Flexible Hours & Growth

Path Arc; Inglewood (CA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Career growth

Flexible hours

Remote work

Job summary

Path Arc is seeking a Customer Service Representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to resolve issues quickly.

The role emphasizes active listening, clear communication across calls, emails, and chats, and the ability to multitask while meeting team goals. Remote work options and strong upward mobility are available.

Qualifications

• Experience in customer support or related field.
• Excellent phone and written communication skills.
• Proficient with computers and basic software.
• Ability to multitask and manage time effectively.
• Active listening and concise information relay.
• Customer-focused with problem-solving mindset.

Responsibilities

• Answer and manage calls, emails, chats, and IVR systems.
• Provide product information and resolve inquiries.
• Record and organize customer interactions and account changes.
• Meet personal and team targets.
• Upsell when appropriate.
• Schedule callbacks to resolve customer needs.

Skills

Customer communication

Active listening

Multitasking

Time management

Problem solving

Sales/up-selling

Tools

CRM software

Job description

Path Arc is seeking a Customer Service Representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to resolve issues quickly.

The role emphasizes active listening, clear communication across calls, emails, and chats, and the ability to multitask while meeting team goals. Remote work options and strong upward mobility are available.