Remote Customer Support Specialist - Fast-Response Helper

Apexfocusgroup; Mount Vernon (WA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Job summary

TP is seeking a Customer Service Representative for a remote role in the United States. You will be a primary contact for clients, resolve inquiries, and maintain professional communication in a fast-paced environment.

Requirements include a high school diploma or equivalent, at least 6 months of customer service experience, ability to type 25 wpm, and comfort with Windows-based systems. Weekly schedule flexibility and benefits are offered.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Active listening

Communication

Problem solving

Emotional intelligence

Typing 25 wpm

Customer service experience

Education

High School Diploma

College degree preferred

Tools

Windows OS

Job description

TP is seeking a Customer Service Representative for a remote role in the United States. You will be a primary contact for clients, resolve inquiries, and maintain professional communication in a fast-paced environment.

Requirements include a high school diploma or equivalent, at least 6 months of customer service experience, ability to type 25 wpm, and comfort with Windows-based systems. Weekly schedule flexibility and benefits are offered.