Remote Customer Support & Order Specialist

DCX; United States; Remote; USD 5,300 - 6,100; Full time

Benefits offered by this job

Remote work

Health benefits

Internet stipend

Career training

Paid time off

Company events

Job summary

DCX stands out as a leading BPO delivering growth-focused support for partner brands across the United States. This Home-Based Customer Support Specialist role emphasizes delivering excellent service, resolving product and service concerns, and maintaining extensive product knowledge.

You will handle inquiries, guide customers through order processes, and maintain accurate records in internal systems while aligning with production schedules and company procedures.

Qualifications

• Bachelor’s degree in Marketing, Communications, and Business Administration or related field.
• 1–2 years in promotional, customer service, or order management roles.
• Strong English communications skills; proficient in written and spoken form.

Responsibilities

• Enter orders and manage end-to-end process until delivery.
• Inform stakeholders of order status and production schedules.
• Build relationships with customer accounts through clear communication.
• Collaborate with suppliers and internal teams for issue resolution.
• Verify production proofs and document status in systems.
• Maintain up-to-date records of customer interactions and complaints.
• Record all order activities in internal software and update status.
• Follow communication procedures and policies.
• Perform ad hoc tasks as needed.

Skills

Strong English communication

Customer service orientation

Problem solving

Time management

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Google apps

Adobe Illustrator

Canva

Job description

DCX stands out as a leading BPO delivering growth-focused support for partner brands across the United States. This Home-Based Customer Support Specialist role emphasizes delivering excellent service, resolving product and service concerns, and maintaining extensive product knowledge.

You will handle inquiries, guide customers through order processes, and maintain accurate records in internal systems while aligning with production schedules and company procedures.