Remote Customer Experience Pro — Flexible Hours

Myxact; Maine; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

Flexible scheduling

Dental insurance

Vision insurance

Company-supported training

24/7 support

Job summary

Myxact is seeking a Customer Service Specialist to support customers from a secure home office. You will help clients find products, resolve issues, and ensure smooth order processing with empathy and problem-solving.

The role emphasizes delivering exceptional service and achieving performance goals. You will handle inquiries via phone, email, and live chat, maintaining detailed records and seeking opportunities to enhance the customer experience.

Qualifications

• Provide excellent customer service via phone, email or chat.
• Listen actively to understand customer needs and offer solutions.
• Communicate clearly with customers and internal teams to resolve issues.

Responsibilities

• Assist customers with product selection and order questions.
• Respond to inquiries via phone, email, and live chat.
• Document interactions and maintain accurate records.
• Identify upsell opportunities and ways to improve the customer experience.
• Collaborate with other departments to ensure timely order processing.

Skills

Customer service

Active listening

Communication

Multitasking

Typing 40 WPM

Problem-solving

Education

High school diploma or equivalent

Job description

Myxact is seeking a Customer Service Specialist to support customers from a secure home office. You will help clients find products, resolve issues, and ensure smooth order processing with empathy and problem-solving.

The role emphasizes delivering exceptional service and achieving performance goals. You will handle inquiries via phone, email, and live chat, maintaining detailed records and seeking opportunities to enhance the customer experience.