Remote Customer Support Specialist: Claims & Care

Ubique Group; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Major medical, dental, and vision benefits

Company-paid life insurance

401K with company match

Employee discount on products

Free office chair for remote employees

Paid holidays and PTO

Job summary

Ubique Group, a remote-friendly company, is seeking a Customer Support Specialist to deliver exceptional service to customers and dealers. You will resolve high-priority issues related to damages, defects, and errors that arise after freight leaves distribution centers.

The ideal candidate will have a high school diploma, effective communication abilities, and experience in customer service. At Ubique Group, you can enjoy major medical benefits, 401K with a company match, and employee engagement activities.

Qualifications

• Effective verbal and written communication skills.
• Ability to establish relationships with employees and customers.
• Experience in customer service preferred.

Responsibilities

• Provide quality customer service during inquiries.
• Maintain processes and deliver timely resolutions.
• Manage email inbox and personal case queues.

Skills

Effective communication

Relationship building

Office Suite proficiency

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Teams

Job description

Ubique Group, a remote-friendly company, is seeking a Customer Support Specialist to deliver exceptional service to customers and dealers. You will resolve high-priority issues related to damages, defects, and errors that arise after freight leaves distribution centers.

The ideal candidate will have a high school diploma, effective communication abilities, and experience in customer service. At Ubique Group, you can enjoy major medical benefits, 401K with a company match, and employee engagement activities.