Remote Commercial Auto Claims Specialist

Reserv; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer 4

Generous PTO

Work from anywhere

Apple laptop, monitor

Job summary

Reserv seeks a Transportation Physical Damage Claims Adjuster to join our team. You will handle phone conversations with policyholders, educate customers, triage claims, and manage an inventory of cases while delivering exceptional service.

The role emphasizes analytical thinking, strong communication, and a customer-first mindset. Remote work is supported with state compliance and flexible scheduling to maintain work-life balance.

Qualifications

• Diploma (lack of one should not stop you from applying if you possess all the other qualifications).
• 3–5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• Willing to obtain all licenses within 60 days, including state testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Commercial experience necessary.
• Ability to analyze and evaluate claims data and make sound decisions.
• Curious and motivated by problem solving; eagerness for continuous learning.

Responsibilities

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to inquiries, initiating investigations and resolving claims.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves, and adjust as appropriate throughout the claim.
• Coordinate the repair of damaged vehicles and assist with rental reimbursement.
• Recognize recovery opportunities in subrogation, salvage, and total loss cases.
• Ensure compliance with state regulations, policy provisions, and SOPs.
• Communicate with involved parties and negotiate settlements within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee outside investigative service providers and collaborate with client and counsel to resolve the claim.
• Engage in learning opportunities to build knowledge of personal lines claims and policy changes.

Skills

Customer service

Claims analysis

Communication

Problem solving

Conflict management

Empathy

Education

Diploma

Job description

Reserv seeks a Transportation Physical Damage Claims Adjuster to join our team. You will handle phone conversations with policyholders, educate customers, triage claims, and manage an inventory of cases while delivering exceptional service.

The role emphasizes analytical thinking, strong communication, and a customer-first mindset. Remote work is supported with state compliance and flexible scheduling to maintain work-life balance.