Customer Support Specialist - REMOTE - Arkansas, United States

International Programs Group; Little Rock (AR); Remote; USD 19,000 - 28,000; Full time

Job summary

ClaimsPro LP - International Programs Group is hiring a full-time Customer Support Specialist for a remote-based role in Arkansas. You will provide administrative support for client claims, maintain claim databases, and set up new claims within required timeframes.

The role requires 1–2 years of customer support experience, a high school diploma (Bachelor's preferred), and proficient MS Office skills. Strong communication and multitasking abilities are essential in a dynamic, remote environment.

Qualifications

• 1-2 years relatable customer support experience.
• High School Diploma or Equivalent required.
• Bachelor’s degree is preferred.

Responsibilities

• Provides administrative support for client claims.
• Maintains Claim Databases.
• Sets up all new claims within the required time frame.
• Answer all phone calls for client programs.
• Provides follow up to all open claims in client systems and claim files.
• Fills in on other programs when needed.
• Attends monthly team meetings.
• Other duties as assigned.

Skills

Customer support

Communication

Writing

Time management

Multitasking

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Company ClaimsPro LP - International Programs Group

Company ClaimsPro LP - International Programs Group
Customer Support Specialist - REMOTE - Arkansas, United States

We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position.

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Qualifications, Education And/or Experience

• 1-2 years relatable customer support experience
• High School Diploma or Equivalent required
• Bachelor’s degree is preferred

Computer Skills

• Proficient in Microsoft Office

Competencies

• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time
• Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.