Customer Support Specialist - REMOTE - Arkansas, United States

ClaimsPro LP; Little Rock (AR); Remote; USD 19,000 - 28,000; Full time

Job summary

ClaimsPro LP is seeking a Remote International Programs Group Customer Support Specialist in Arkansas to join our team. This full-time role handles client claims, maintains databases, and supports multiple programs in a fast-paced environment.

The ideal candidate has 1–2 years of customer support experience, a high school diploma (Bachelor's preferred), strong written communication, and proficiency with Microsoft Office. Remote work is available within the United States.

Qualifications

• 1–2 years of relatable customer support experience.
• High School Diploma or equivalent required; Bachelor's degree preferred.
• Proficient in Microsoft Office and able to document notes clearly.

Responsibilities

• Provides administrative support for client claims.
• Maintains Claim Databases and sets up new claims promptly.
• Answers all phone calls for client programs and follows up on open claims.
• Fills in on other programs as needed and attends monthly team meetings.
• Works remotely within the United States with adaptability to deadlines.

Skills

Customer service

Time management

Written communication

Multitasking

Team collaboration

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Company: ClaimsPro LP - International Programs Group Customer Support Specialist - REMOTE - Arkansas, United States

We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position. Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims. IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Qualifications, Education and/or Experience

• 1-2 years relatable customer support experience
• High School Diploma or Equivalent required
• Bachelor’s degree is preferred
• Computer Skills Proficient in Microsoft Office Competencies
• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time

Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.