Remote Customer Support Specialist (Bilingual)

TEKsystems; San Antonio (TX); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan

Life Insurance

Paid time off

Remote work

Job summary

TEKsystems is seeking an entry-level Customer Service/Call Center associate for a fully remote contract role based in San Antonio, TX. You will handle calls, assist with accounts, and guide customers through screens and forms.

The role involves troubleshooting equipment issues, following policies, and delivering consistent service across channels while maintaining high-quality support.

Qualifications

• Entry level position with on-the-job training.
• Contract role based out of San Antonio, TX.
• Must be able to troubleshoot issues with home equipment (Internet Familiarization Assessment required).

Responsibilities

• Answer customer calls.
• Reset passwords.
• Assist with creating accounts.
• Uploading documents.
• Answer general questions.
• Engage with customers over the phone and reply to online chat inquiries.
• Help customers manage their accounts.
• Verify eligibility for coverages/review healthcare options.

Skills

Customer service

Call center

Inbound calls

Healthcare

Insurance

Bilingual Spanish

Customer support

Microsoft Office

Job description

TEKsystems is seeking an entry-level Customer Service/Call Center associate for a fully remote contract role based in San Antonio, TX. You will handle calls, assist with accounts, and guide customers through screens and forms.

The role involves troubleshooting equipment issues, following policies, and delivering consistent service across channels while maintaining high-quality support.